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PRIVACY NOTE

BRONKHORST UK is commited to protecting your privacy and maintaining the security of any personal information you supply. By accessing and using our website, you agree to be bound by the terms of this Privacy Notice and the terms of our Internet Disclaimer and Statement. If you are not willing to agree to these terms, please do not use our website.

You are not required to provide any personal information in order to visit our website or to obtain the information that is freely available to all visitors. However, in order to fulfill any of our contractual obligations, for fast and efficient communication or to fully utilize our services – i.e., to receive additional documentation or personal assistance – you must register with us. If and when you decide to register, you will be asked to provide your e-mail address and other information necessary to process your request. Except as otherwise stated herein, we do not provide that information to third parties. We are committed to maintaining the trust of our users. If you have any questions or concerns about the privacy or security of any information that you have provided, please do not hesitate to contact us.

Handling of information

We retain and store all information you voluntarily transmit to us when using our website via our “Contact Form” or “Request Form”. You are, of course, free not to provide any of the information that you are prompted to provide when utilizing particular features of our website, but you should bear in mind that your failure to provide us with certain information may affect our ability to assist you. We use the contact information for purposes such as fulfilling our contractual olbigations, responding to your questions and requests, and improving and personalizing our communications with you. Except as stated below, we do not sell or otherwise distribute or transfer any contact information to any third parties. We keep your contact information in confidence. In order to follow up our contractual obligations, your requests and to optimize our services for you, we reserve the right to share your contact information with our subsidiaries, distributors and agents of our products and services.

We use external services to store (some of) our sales records, of which your personal data form part. Your personal data will therefore be made available to our service providers.

We use external services to store (some of) our sales records, of which your personal data form part. Your personal data will therefore be made available to our service providers. For handling our requests, we use ISAH to manage the process from receipt of enquiry to production of quote. Your contact data will be stored on this system and for reference purpouses and will not be sold to any external party. We also use Microsoft Office and the related storage facilities for emails and other files, https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. Since we use a newsletter mailing service, your personal data will ultimately be forwarded to Mailchimp, the provider of this service, https://mailchimp.com/legal/privacy/.

E-mail communications

From time to time, in order to provide our users with offers for our products and services or other promotional material, and any other information that we think might be of interest to them, we may send unsolicited email messages to users who, in the course of using our website, have provided us with their e-mail addresses. If at any time you wish not to receive such e-mail messages from us, please unsubscribe using the opt-out function at the bottom of the e-mail message or contact us at sales@bronkhorst.co.uk.

Cookies

This website uses “cookies”. Cookies are small text files that are sent to you and are temporarily stored by your browser on your computer. There are two types of cookies used on this website:

  • Cookies to make it possible to operate this website;
  • Cookies that make it possible for us to collect and analyse anonymous information about visitors behaviour on the website to improve our service and website.
  • These types of cookies are used for the following purposes: to analyse visitors behaviour to be able to improve the contents and functionality of the website;
Domain Cookie name Purpose Additional information
https://www.bronkhorst.co.uk PHPSESSID This cookie is used for managing user sessions on the website. https://en.wikipedia.org/wiki/Session_ID
https://www.bronkhorst.co.uk __cfduid Cloudflare assures we have a secure site and redirects all http traffic to secure https traffic. https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-Cloudflare-cfduid-cookie-do-
https://www.bronkhorst.co.uk _ga, _gid, _gat Google Analytics is used to track anonymous visitors on our website for improvement of the useability. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
https://www.bronkhorst.co.uk _hjIncludedInSample This cookie checks if an anonymous visitor will be tracked to improve the user experience on our website. https://www.hotjar.com/legal/policies/cookie-information
https://www.bronkhorst.co.uk cc_cookie_accept To register your acceptance of cookies on the site.  
https://www.bronkhorst.co.uk cc_cookie_decline To register you decline of cookies on the site.  
https://www.bronkhorst.co.uk _gat_gtag_ Used for Google Tag Manager.  

Through our website, there is also a cookie placed by Google (see https://policies.google.com/privacy?hl=en&gl=en) and Hotjar (see https://www.hotjar.com/legal/policies/privacy and (https://www.hotjar.com/legal/compliance/gdpr-commitment), as part of their analytics services. We use these services to track and get reports on how visitors use the site. Google and Hotjar can provide this information to third parties if they are required by law, or if third parties process the information on behalf of Google, or Hotjar.

The information gathered by Google and Hotjar are anonymised wherever possible. The data collected via these cookies shall not be used to identify individual persons or profiles of the visitors to our site and shall not be used for any other purposes than mentioned above, not being transferred or made available to other parties.

Your rights

You have the right to ask us to grant you access to your personal data. Where necessary, you can also request that we add to or correct your personal data. In addition, you have the right to ask for your personal data to be deleted or for the use of your personal data to be restricted. You can also raise an objection with us concerning the collection and use of your data or submit a complaint to the ICO, The UK’s independent data protection authority. Finally, you can ask us to send you your personal data or for your personal data to be transferred to a third party. To exercise your rights, please contact: James Walton, 1 1 Kings Court, Willie Snaith Road, Newmarket, Suffolk, CB8 7TG, 01223 833 222, sales@bronkhorst.co.uk. You can of course also contact us if you have a query or if you would like further information on how we collect and use your personal data.

Retention period for personal data

If you are not a client, we will remove your data a maximum of one year after we last had contact with you. If you are a direct or indirect client, we will keep your personal data for seven years after the end of the financial year in which the agreement with you was fully implemented. This seven-year period corresponds to the period during which we are required to retain our records for the HMRC. At the end of this period, we will remove your personal data.

Retention period for personal data

If you are a direct or indirect client, we will keep your personal data for five years after the end of the financial year in which the agreement with you was fully implemented. This five-year period corresponds to the period during which we are required to retain our records for the HM Revenue and Customs. At the end of this period, we will remove your personal data.

Security

While we have taken reasonable steps to protect the security of contact information, we cannot guarantee that this information will remain permanently secure. There is always a possibility that your contact information could be lost due to technical problems or stolen from our databases. We are not responsible for any such loss or theft or for any other unanticipated security breaches.

Links to third party sites

This web site may contain hyperlinks, which will take you out of the Bronkhorst site and connect you to third party sites. Bronkhorst is providing these hyperlinks to you only as a convenience. The inclusion of any hyperlink does not imply endorsement by Bronkhorst of the site. These sites are not under the control of Bronkhorst and by accessing them, you do so at your own risk.

Modifications to this Privacy Note

We reserve the right to modify this Privacy Note and our Internet Disclaimer and Statement at any time. You should check this Privacy Notice and our Internet Disclaimer and Statement periodically for changes. If at any time you choose not to accept these terms and conditions, please do not continue to use our website.

Bronkhorst (UK) Ltd

1 King Court
Willie Snaith Road
Newmarket
Suffolk
CB8 7TG
United Kingdom
E-mail: sales@bronkhorst.co.uk
Internet: http://www.bronkhorst.co.uk

Privacy note, published on 24th May 2018